BBR Warranty & Policies

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BBR hair removal device 90 Days Guarantee protocol:
 

If you tried our device and did the FULL 12 Sessions and haven’t gotten any results, Not a problem! We are proud to offer a risk-free 90-day money-back guarantee. Just follow our money-back guarantee protocol to receive a full refund!

  • first, the device should be in the original packaging with no damages of any kind.

  • you need to send us an email at info@beautybyretta.com when you first receive your handset.

  • Send us a follow-up Email when you do every Session with a close-up picture of the area before shaving it to do the session, so we can keep track and check if you’ve done the sessions on time.

  • after the completion of the full 12 sessions with the 12 follow-ups emails, if you didn’t get any RESULTS, you can send us an email also to apply for the refund including your name number and bank details.

 

if you completed all of the above protocols your refund should be accepted and you’ll receive it in 30 days maximum.

Warranty
Your Beauty by Retta product is warranted for a period of 12 months from the date you receive it. The warranty does not cover the following and is not limited to; loss, misuse, accident, alteration, servicing, use with unauthorized accessories and any other conditions beyond normal use.

 

Your Warranty covers the device only, The incurrence of any additional charges are the responsibility of the customer. These include but are not limited to: Shipping, and Customs and Duties Tax.

 

If you would like to request a warranty claim, kindly contact customer services at info@beautybyretta.com and our friendly team will assist you.

Your Information

Please make sure the contact information you give to us is correct. If you enter someone else’s information, then you warrant that you are authorized by that person to provide that information. If you choose to create an account with us, you must keep your password safe. Your account is your responsibility regardless of any unauthorized access gained by others. If you believe your account may no longer be secure, please contact us immediately.

Cancellations & Returns
We do not offer cancellations or returns, unless the product has a technical fault in which case we will arrange a replacement product. In that unlikely event, please contact our customer services at info@beautybyretta.com

 

Risk
Upon delivery, the risk of loss or damage to the product is transferred to the customer.

 

Refused Deliveries
If you refuse to accept delivery of your item/s and the courier has to send it back to our warehouse, you will be charged a restocking fee plus any other shipping-related charges and refunded the remaining amount paid. If your parcel is lost, destroyed, or damaged on its way back to us, your refund will not be processed.

Shipping and Local Destination Tax & Duties
We ship to everywhere in the world unless stated otherwise. Please note, BeautybyRetta Limited has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. BeautybyRetta Limited advises the customer to check with the local customs agency before placing the order.

Payment

The payment gateway we use is powered by our website provider Wix. This is a safe gateway that you can trust.

 

Pricing

All prices are displayed in your home country’s currency, inclusive of GST. The shipping cost of our product is not included in the price and may vary depending on your location. Once you enter your address onto our website, the relevant shipping cost will appear.​